BERS Pro Price Increase
- Will there be any new features or updates as part of this change?
- How do I contact support if I have questions?
- Can I pre-order at the current price before the increase?
- Will future price increases follow a similar timeline?
- How does the new price compare to other similar tools?
- How does this price increase benefit users?
V5.2 Manual
v4.4 Manuals
v4.3 Manuals
GENERAL
INSTALLATION AND UPDATING
- Microsoft Edge - Downloading BERS Error
- Licence issue as showing 0KB, how do I fix this?
- What are the system requirements and settings for BERS?
- For some reason the licence file you sent me was corrupted and just contains gibberish. Can you please resend it?
- Transferring existing BERS project data to another computer?
COMPUTERS AND LICENCES
SIMULATION AND OPERATIONAL PROBLEMS
- Not enough memory resources are available to process this command
- Project in the WOH Profile Editor won't Evaluate
- Simulation unsuccessful
- Maximums construction types or limits in BERS Pro?
- Phantom floor insulation.
- I/O error
MODELLING BUILDING ELEMENTS
- External floor insulation corruption warning
- Modelling split/base walls
- Modelling an In-Slab Heating or Cooling System
- Inputting the maximum ceiling height setting requirement.
- How do I model openings (doors or windows) in 'neighbour' walls and corridors?
- How to model internal walls which are adjacent to a roof space?
NEW MATERIALS AND NON STANDARD BUILDING ELEMENTS
INSULATION
GLAZING
- BERS Default Window Library Patch - 20/05/2026
- Glazing opening settings defaulting to 0%.
- Mandatory inclusion of insect screens
- Modelling a partly glazed external door?
- How to model glazing shading offsets
- How do I model default obscure, frosted, laminated acoustic single clear glass?
EAVES, OFFSETS AND SHADING
- Adding Shading & Obstructions for multi level dwellings
- Modelling 2 different shading devices on one wall e.g. alfresco or a verandah above the lower glazing and eaves above high-light glazing.
- Modelling eaves and adding a node to accurately reflect different eave / alfresco widths within the same external wall.
- Solar vergola, pergola and shade sails or the like.
VENTILATION AND AIRFLOW
ZONING
- What happens to the floor specification if a cantilevered section is open to outside air and the area is not specified?
- Resolving a wall less than 150mm error message?
- How do we model stairs or a multi-level void?
- Lifts
- Unzoned verandah - modelling an alfresco ceiling connected to the main roof space.
- How do I model a zone with multiple floor or ceiling/roof construction types? (e.g. suspended concrete slab with both a unit below and open balcony area) (e.g. Ceiling to roof space and raked ceiling area)
UNDERFLOOR AND ROOF SPACES
- How to model internal walls which are adjacent to a roof space?
- External suspended floors - ventilation options
- Modelling a split-level floor with walls to a sub-floor level
- Uncombining ceiling zones to enable different roof types & modelling a balcony located above a zone.
- How do I model an attic, including dormer windows and internal walls to roof space?
DRAWING
- Re-positioning a modelled zone or entire project within the software.
- Issues inserting a window or door into a wall modelled off vertical or horizontal.
- Modelling a zone and being unable to unconnected from the node of the zone..
- Corrupt eave issue fix.
- I have two apartments next to each other. The party wall of u1 has an 80% connection with u2 and 20% open air as indicated with arrow – I have tried to add a node into the room but it doesn’t like it, so how do I differentiate between the wall types?
- What is happening when I grab a node but cannot let go of it?
REPORTS
- Why is there a difference between the conditioned floor area in the Building Elements report and the Universal Certificate.
- Amending Batch Simulation Climate Zone Postcodes i.e. CZ 13 postcode 6043 can be amended to 6000
- Simulation issue without a DP number being entered.
- Area adjustment area. Why adjusted MJ/m2 instead of actual MJ/m2.
TRAINING
GENERATING CERTIFICATES
- NatHERS Summary Certificate Editing.
- How do I set up an account in the HStar portal?
- To access Hstar email preferences and change certificate emails to Links from within your Hstar account
- What button do a press to create a energy rating certificate?
- How much are BERS certificate credits?
- Purchasing certificate credits?