Getting Started Queries
Software Installation
BERS Pro FAQ
BERS Pro Price Increase
- What happens to any certificate credits already in my account?
- Will there be any new features or updates as part of this change?
- How do I contact support if I have questions?
- Can I pre-order at the current price before the increase?
- Will future price increases follow a similar timeline?
- How does the new price compare to other similar tools?
v4.3 Manuals
v4.4 Manuals
GENERAL
INSTALLATION AND UPDATING
SIMULATION AND OPERATIONAL PROBLEMS
MODELLING BUILDING ELEMENTS
- ★ External floor insulation corruption warning
- Modelling split/base walls
- Modelling an In-Slab Heating or Cooling System
- Inputting the maximum ceiling height setting requirement.
- How do I model openings (doors or windows) in 'neighbour' walls and corridors?
- How to model internal walls which are adjacent to a roof space?
NEW MATERIALS AND NON STANDARD BUILDING ELEMENTS
INSULATION
GLAZING
- Glazing opening settings defaulting to 0%.
- Mandatory inclusion of insect screens
- Modelling a partly glazed external door?
- How to model glazing shading offsets
- How do I model default obscure, frosted, laminated acoustic single clear glass?
- Selecting a U & SHGC window system not available within the BERS window library?
EAVES, OFFSETS AND SHADING
- Adding Shading & Obstructions for multi level dwellings
- Modelling 2 different shading devices on one wall e.g. alfresco or a verandah above the lower glazing and eaves above high-light glazing.
- Modelling eaves and adding a node to accurately reflect different eave / alfresco widths within the same external wall.
- Solar vergola, pergola and shade sails or the like.
VENTILATION AND AIRFLOW
ZONING
- What happens to the floor specification if a cantilevered section is open to outside air and the area is not specified?
- Resolving a wall less than 150mm error message?
- How do we model stairs or a multi-level void?
- Lifts
- Unzoned verandah - modelling an alfresco ceiling connected to the main roof space.
- Duplexes modelled as as one building or 2 separate buildings?
UNDERFLOOR AND ROOF SPACES
DRAWING
REPORTS
- Why is there a difference between the conditioned floor area in the Building Elements report and the Universal Certificate.
- Amending Batch Simulation Climate Zone Postcodes i.e. CZ 13 postcode 6043 can be amended to 6000
- Simulation issue without a DP number being entered.
- Area adjustment area. Why adjusted MJ/m2 instead of actual MJ/m2.
TRAINING
GENERATING CERTIFICATES
- ★ NatHERS Summary Certificate Editing.
- ★ Changing details in a portal account with a generic company email address
- What button do a press to create a energy rating certificate?
- How much are BERS certificate credits?
- Purchasing certificate credits?
- Amending accreditation status to the HStar portal using BERS Pro?
VIDEO RESOURCES
AccuRate FAQ
TRAINING
INSTALLING ACCURATE
- Is there a trial version of AccuRate?
- Installing AccuRate Sustainability?
- How many Accurate installations are permitted?
- What best settings for AccuRate Sustainability?
- Accurate “incorrect environment settings” installation error workaround.
- Installing multiple versions of AccuRate Sustainability on one machine
USING ACCURATE
UPDATING ACCURATE
LICENCES AND SUPPORT
HSTAR WEB PORTAL
GENERATING CERTIFICATES
- ★ NatHERS Summary Certificate Editing
- Changing HStar certificate preference to receive via links in lieu of emails
- If projects are updated will the Summary Certificate update automatically and is there a fee charged?
- How do I add or amend my accreditation status to the HStar portal using AccuRate?
- How do I set up an account in the HStar portal?
- How much are Accurate certificate credits?