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  1. Energy Inspection
  2. BERS Pro v4.4.0.x FAQ
  3. GENERATING CERTIFICATES

GENERATING CERTIFICATES

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  • ★ Changing details in a portal account with a generic company email address
  • Why have we moved to a fee-per-certificate model?
  • What are the changes to the NatHERS certificate?
  • How do I set up an account in the HStar portal?
  • To access Hstar email preferences and change certificate emails to Links from within your Hstar account
  • How do I obtain a rating certificate from the program?
  • How much are certificate credits?
  • How do I purchase certificate credits?
  • Do I need to pay each time I generate a certificate?
  • How do I add or amend my accreditation status to the HStar portal using BERS Pro?
  • How are amendments made to the certificates in the portal?
  • Can I amend a project after I have generated a certificate and do I have to pay again?
  • How can I generate Certificate Summaries from the Search function?
  • Summary Certificate Sort Logic
  • If projects are updated will the Summary Certificate update automatically and is there a fee charged?
  • My certificates will not combine into a summary. How do I check for differences in the Dwelling Details?
  • Why is there incorrect or phantom data in the certificate that is not showing in BERS?
  • Is there a quick way to create PDF certificate files?
  • Instructions for using the HSTAR Multiple File Upload application for BERS Pro
  • How do I create a Summary Certificate for Multi-Dwelling and Multi-Unit Projects?
  • What does this message mean? "The HERS Portal was unable to find a valid Software Package for the certificate you are attempting to generate."
  • If my accreditation status in the H-star portal is entered correctly, why are my certificates showing as Non-Accredited?
  • Problems with special characters in Project Details
  • Problems with special characters in Comments
  • My client is unable to view a certificate on their Mac. What is the solution?
  • When assessing apartments, do I have to run the simulation engine each time I generate a new certificate?
  • I need to perform two ratings for an alteration to an existing dwelling (before and after). Do I have to pay twice?
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