GENERATING CERTIFICATES
- Why have we moved to a fee-per-certificate model?
- What are the changes to the NatHERS certificate?
- How do I set up an account in the HStar portal?
- To access Hstar email preferences and change certificate emails to Links from within your Hstar account
- How do I obtain a rating certificate from the program?
- How much are certificate credits?
- How do I purchase certificate credits?
- Do I need to pay each time I generate a certificate?
- How do I add or amend my accreditation status to the HStar portal using BERS Pro?
- How are amendments made to the certificates in the portal?
- Can I amend a project after I have generated a certificate and do I have to pay again?
- How can I generate Certificate Summaries from the Search function?
- Summary Certificate Sort Logic
- If projects are updated will the Summary Certificate update automatically and is there a fee charged?
- My certificates will not combine into a summary. How do I check for differences in the Dwelling Details?
- Why is there incorrect or phantom data in the certificate that is not showing in BERS?
- Is there a quick way to create PDF certificate files?
- Instructions for using the HSTAR Multiple File Upload application for BERS Pro
- How do I create a Summary Certificate for Multi-Dwelling and Multi-Unit Projects?
- What does this message mean? "The HERS Portal was unable to find a valid Software Package for the certificate you are attempting to generate."
- If my accreditation status in the H-star portal is entered correctly, why are my certificates showing as Non-Accredited?
- Problems with special characters in Project Details
- Problems with special characters in Comments
- My client is unable to view a certificate on their Mac. What is the solution?
- When assessing apartments, do I have to run the simulation engine each time I generate a new certificate?
- I need to perform two ratings for an alteration to an existing dwelling (before and after). Do I have to pay twice?