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  1. Energy Inspection
  2. AccuRate V2.4.3.21 FAQ
  3. GENERATING CERTIFICATES

GENERATING CERTIFICATES

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  • To access Hstar email preferences and change certificate emails to Links from within your Hstar account
  • If projects are updated will the Summary Certificate update automatically and is there a fee charged?
  • How do I add or amend my accreditation status to the HStar portal using AccuRate?
  • If downlights are included in the assessment, why are they not in the Universal Certificate?
  • How are amendments made to the certificates in the portal?
  • Why have we moved to a fee-per-certificate model?
  • Do I need to pay each time I generate a certificate?
  • How do I set up an account in the HStar portal?
  • How much are certificate credits?
  • How do I purchase certificate credits?
  • What are the changes to the NatHERS certificate?
  • How do I obtain a rating certificate from the program?
  • When assessing apartments, do I have run the simulation engine each time I generate a new certificate?
  • Can I amend a project after I have generated a certificate and do I have to pay again?
  • I need to perform two ratings for an alteration to an existing dwelling (before and after). Do I have to pay twice?
  • When using Windows XP operating system and uploading to the Hstar portal fails, what's the solution?
  • How do I upload assessments after internet related failures?
  • How do I create a Summary Certificate for Multi-Dwelling and Multi-Unit Projects?
  • How can I generate Certificate Summaries from the Search function?
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