GENERATING CERTIFICATES
- If my accreditation status in the H-star portal is entered correctly, why are my certificates showing as Non-Accredited?
- If projects are updated will the Summary Certificate update automatically and is there a fee charged?
- If downlights are included in the assessment, why are they not in the Universal Certificate?
- How are amendments made to the certificates in the portal?
- Why have we moved to a fee-per-certificate model?
- Do I need to pay each time I generate a certificate?
- How do I set up an account in the HStar portal?
- How much are certificate credits?
- How do I purchase certificate credits?
- What are the changes to the NatHERS certificate?
- How do I obtain a rating certificate from the program?
- When assessing apartments, do I have run the simulation engine each time I generate a new certificate?
- Can I amend a project after I have generated a certificate and do I have to pay again?
- I need to perform two ratings for an alteration to an existing dwelling (before and after). Do I have to pay twice?
- When using Windows XP operating system and uploading to the Hstar portal fails, what's the solution?
- How do I upload assessments after internet related failures?
- How do I create a Summary Certificate for Multi-Dwelling and Multi-Unit Projects?
- How can I generate Certificate Summaries from the Search function?