AccuRate V2.4.3.21 FAQ

TRAINING

• Where can I find training information for NatHERS Software?

INSTALLING ACCURATE

• Is there a trial version of AccuRate?
• Installing AccuRate Sustainability?
• How many Accurate installations are permitted?
• What best settings for AccuRate Sustainability?
• Accurate “incorrect environment settings” installation error workaround.
• Installing multiple versions of AccuRate Sustainability on one machine

USING ACCURATE

• Unable to access AFRC Custom Windows from the AccuRate library. What is missing?
• Minimum screen resolution : 1028 x 768
• Simulating Error Solution “There has been an error in the engine"

UPDATING ACCURATE

• Why does Accurate have an annual licence fee?

LICENCES AND SUPPORT

• Is there an Accurate student licence?

HSTAR WEB PORTAL

• Using HStar Portal
• Instructions for using the HSTAR Multiple File Upload application for AccuRate Sustainability
• Changing AAO and accreditation details in the HERS Portal
• "Missing Hstar web portal assessor email password” Accurate error.

GENERATING CERTIFICATES

• ★ NatHERS Summary Certificate Editing
• Changing HStar certificate preference to receive via links in lieu of emails
• If projects are updated will the Summary Certificate update automatically and is there a fee charged?
• How do I add or amend my accreditation status to the HStar portal using AccuRate?
• How do I set up an account in the HStar portal?
• How much are Accurate certificate credits?
See all 10 articles

TECHNICAL ISSUES

• Insect screen error when not available for some opening types
• Issue with PERMANENT OPENING on the Internal Wall in the Element Page setting.
• Auto-save your Accurate files