How can I resolve an I/O Error 32 or Height Above Ground Error when a level is lost?

 

In some cases an I/O Error 32 or a HaG error is the result of a missing level as in the first part of the image below:

 

Although the cause is not clear, here is the solution for a missing Level 1 as in the case above:

  • Close and Open up the BERS application (fresh start)
  • Select “Add Level above current level”
  • Then “Delete level”

              o   this initiates the warning “At least one level must be modelled”

  • Select “Level 1” and this is the original house back and able to be modelled
  • It may be necessary to Save and restart BERS
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