Additional Information field formatting symbols issue

There is a new issue in the Additional Information input field. When a user copies text from a source such as a PDF file or a webpage, there is a possibility that special space characters or formatting symbols will be copied over to the Additional Information and can cause the portal to not process the certificate.

In this case, it is suggested that the user enter the text in the Additional Information window manually.

A way around this issue is to first copy the desired input into MS Word and turn on formatting marks as shown below. Then check if there are extra symbols appearing that we not evident before as in the example.




will fail the upload, while

      be fully covered by insulation, are specified a

upload will pass through


If a user wants to copy & paste, then check the content with MS Word before pasting into AccuRate.


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