In addition to all the advantages of the services provided via Standard Support, users who purchase Premium Support can contact Energy Inspection by email or by requesting a call back for support related to installation, technical issues and with questions on best representing specific dwelling design elements within the software (dwelling interpretation). Dwelling interpretation advice will be provided for uncommon design features or where ambiguity exists. Services will be within four hours on business days.
Energy Inspection strongly advises all AccuRate Sustainability users to obtain appropriate training in the software before commencing use. Energy Inspection may redirect support requests where the enquiry is related to the basic operation of the software, and/or the requested information is contained in the software manual included with the software. Where possible, Energy Inspection will refer you to appropriate alternative sources of information or training.