Sometimes the installation can revert to demonstration mode because of changes to your computer’s hardware, for example the addition or removal of an external hard drive or a USB drive. If this happens, please try these steps (in order):
1) Remove the external hard drive and restart the computer, without entering an unlock code, or
2) Remove the external hard drive and re-enter the original valid unlock code provided by Energy Inspection (regardless of whether your “computer’s serial number” is display differently) or
3) Remove the external hard drive and request a new unlock code from Energy Inspection by contacting us and including the following information:
Your AccuRate Sustainability version number
Your Energy Inspection invoice number/AccuRate licence number
Your computer’s serial number
Your reason for requiring a new code.